To use Canvas Conferences, first ensure that your computer has a camera, microphone & speakers (or headset).

We recommend the Chrome and FireFox browsers as they have the best support.
Canvas Conferences run within your mobile browsers as well (we recomend iOS 12.2+ and Android 6.0+). There is no mobile application to install – just click a link within your mobile browser on Android (Chrome) and iOS (Safari mobile) and BigBlueButton will load and run.

Anyone can join the audio in a BigBlueButton meeting if they have a source device connected.

When you first join a session, you will see the Audio Choice giving you two options to join the audio with a mic or listen only.

Indicates no audio for the student

If you are in the session and do not have an indicator next to your emoticon in the users list you are not connected to the audio, try refreshing the browser to engage the audio chooser.

Join with a mic:

Joining Audio

If you want others to hear you, select Microphone [1].

allow access to your microphone

When you select microphone, your browser will prompt you for permission to access your microphone, be sure to select Allow.

Select Yes

Next you will enter into a private echo test. This echo test will let you quickly check that your microphone is working.

After you see the Echo Test dialog, speak a few words into your microphone. You should hear an echo of your words, this is how you will sound to others in the session. If you hear yourself, select Yes [2].

You have joined the conference

A pop up message will appear to indicate that you are sharing your audio.

Click No if you don't hear yourself

If you do not hear yourself, select No [3]. The Change Audio Settings dialog will appear giving you options to change your audio settings.

Audio Settings: Check your microphone and speaker sources. Also test your speaker volume. Then, hit retry.

Try selecting a different Microphone [1] and Speaker [2] from the available devices in the drop down lists.

Use Play Sound [3] to test the speakers.

Once done, select Retry [4] to re-enter the echo test again to confirm your microphone is now transmitting.

If you are still unable to hear your audio, try the following

Leave the audio and join again
Refresh the client (select the refresh button in your browser -- you don’t need to login again, the client will automatically reload).